Linksys Support

Linksys Smart Wi-Fi Router AC 1750 HD Video Pro (EA6500)

• Latest Draft 802.11ac Wireless Technology
• Backward Compatible with a/b/g/n Devices
• Ultimate Speeds - Up to 450 + 1300 Mbps
• Four 10/100/1000 Gigabit Ethernet Ports
• Built-In UPnP AV media server

Support Sections

Guide Me provides step-by-step solutions and troubleshooting tips. FAQs are frequently asked product questions. Select Downloads for user guides and firmware updates.

Overview
Guide Me

FAQs

Forums

Forums

EA6500 Parental Control or Access Restrictions question
Yes, you can block a device on the network from accessing the internet from 3 AM to 6 AM.Screen snippet I just took from...
Linksys EA6500 Device list not working correct
It is now more then hours with my new 6500. The device list still works without problems. My problem is solved with the...
EA6500 No Internet connected to Verizon FIOS Actiontec router
Finally got everything working. internet - fios actiontec - ea6500 - laptop and other devices static ip - 192.168.1.1/24...
MAC filter list gives problems on EA6500 with bridge
The MAC addresses that you should enter for the devices connected on the WUMC710 should be the LAN mac addresses. You must...
Linksys EA6500
In my experience with my EA6500, a repeater, usually something connected by ethernet cable in bridge mode if you can works...
EA6500 loses WIFI connection after inactivity, how do i fix t...
Try changing the EA6500's local IP address to 192.168.2.1.It's possible that a NAT conflict is fouling things up. Having...
Which router is best for me?
Depending on the structure of the house one wireless accesspoint/router may not be sufficient.5 GHz 802.11a will only span...
iPhones won't connect to EA6500 on 2.4 GHz
I found that by limiting width and hard assigning channel 11 our iPhones can now connect on 2.4 GHz. Apparently the neighbors...
Cannot connect wireless devices to my EA6500
It could have something to do with the wireless settings of the router. Make sure that the two networks (5GHz and 2.4GHz)...
How to connect EA6500 to phone line but with no modem
I just checked the Billion router online and found out that it is actually an ADSL router so it has an ADSL port at the...
EA6500 really poor Down/Up speeds for wireless.
That did the trick, at 2.4ghz set a 20mhz only on channel 9 both the 802.11n devices: mac and the pc lappy reach similar...
Linksys EA6500 Device List Connection Status - update process
When you go to Troubleshooting > Diagnostics > Router configuration and clicked on Backup it is actually letting you...
EA6500 ftp problems
To protect your router against possible DNS Rebinding Attacks, certain actions will not work from behind a router. I am...
EA6500 Disable Wireless Broadcast
We have actually noticed this as well. There is no option to disable the SSID broadcast on the EA6500. I found this article...
Share your experience with Cisco Connect Cloud
I like the cloud service. It has saved me a lot of work. I now can monitor my kids access to the Internet from the office....
EA6500 asks for router password on first time setup
No. Save that receipt. So you hard reset the router, connected a wire from one of the LAN ports to your PC, no other devices...
New router with same name leaves me unable to administer EA6500
Tried one final time to repower the router after a 12-hour pause of trying, and now it is letting me in.
Internet speed test EA6500
Do you have media prioritization enabled? This is most likely the case. You may disable this feature. Better yet, upgrade...
EA6500 NAT multip IP addresses
Hi, the router only supports one static IP Configuration. I suggest you call Cisco's Business Enterprise hotline number...
EA6500 dlna file enumeration limitation?
Cisco routers uses the Twonky Media Server to manage files and can be seen under network places once the UPnP media server...
EA6500 Bridge Mode
Figured it out. The local network section is ignored in bridge mode. A big bug though. This section should be greyed out...
EA6500
with USB 2.0 or 3.0 ???
EA6500 defective??
Got my new EA6500 on Friday. I can't connect to the internet with it. To start with, I have a cable modem that is connected...
Dead EA6500
In the end I got a replacement. it's working very nicely - I have one issue that I can't seem to get write access to USB...
EA6500 - Windows Home Server 2011 UPN Setup
You may at least try the reset and see if that will help. If ever after the reset and reconfiguration, you still get the...

Downloads

Downloads

Please ensure you select the correct hardware version as not all downloads are compatible with your device.

Free Software notice for certain products, click here.

Where's my model number?

License Agreement

How to find your model or serial number

To find model or serial numbers, choose your device below.

WIRELESS ROUTERS AND ACCESS POINTS

E-Series

Step 1:
Look at the top of the device.

Step 2:
The model number should be found under the CISCO logo.

NOTE: The images may vary depending on the exact model number of your Linksys product. The serial number is located underneath the device. If there is no version number beside the model number, it means that it is a version 1.
Blue and Black

Step 1:
Flip the device over.

Step 2:
You should find the model number on the sticker underneath the device. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is WRT54G ver 6.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.
Silver

Step 1:
Look at the side panel of the router when it is standing vertically.

Step 2:
You should find the model number on the sticker. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WRT54GX4.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.
Wireless Routers with Voice Ports

Step 1:
Look at the side panel of the router when it is standing vertically.

Step 2:
You should find the model number on the sticker. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WRTP54G V.2.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.
Wireless VPN Routers

Step 1:
Look at the side panel of the router when it is standing vertically.

Step 2:
You should find the model number on the sticker. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WRV54G.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

WIRED ROUTERS

Blue and Black

Step 1:
Flip the device over.

Step 2:
You should find the model number on the sticker underneath the device. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is BEFSR41 ver.4.1.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

WIRELESS ADAPTERS

PC Card or Card Bus

Step 1:
If your adapter is already connected to the computer, shut down your computer and remove the adapter.

Step 2:
You should find the model number on the device itself. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WPC54G ver.7

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.
PCI Adapter

Step 1:
If your adapter is already connected to the computer, shut down your computer and remove the adapter.

Step 2:
You should find the model number on the device itself. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WMP54G ver.4.1.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.
USB Wireless Adapter

Step 1:
Look for the sticker around the device.

Step 2:
You should find the model number on the sticker. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number is WUSB54G ver.4.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

WIRED ADAPTERS

PCI Adapters

Step 1:
If your adapter is already connected to the computer, shut down your computer and remove the adapter.

Step 2:
You should find the model number on the device itself. Please take note of the exact model number and version. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

SWITCHES

SE Switches

Step 1:
Look at the top of the device.

Step 2:
The model number should be found under the CISCO logo.

Step 3:
Take note of the exact model number and version of your product. The serial number is located underneath the device. In this example, the model number of the device is SE1500.

NOTE: The images may vary depending on the exact model number of your Linksys product. If there is no version number beside the model number, it means that it is a version 1.

MEDIA HUB

Step 1:
Flip the device over.

Step 2:
You should find the model number on the sticker underneath the device. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is NMH410.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

WIRELESS HOME AUDIO

Step 1:
Flip the device over.

Step 2:
You should find the model number on the sticker underneath the device. Please see the example.

Step 3:
Take note of the exact model number and version of your Linksys device. The serial number is located right underneath the model number. In this example, the model number of the device is DMC250.

NOTE: The images may vary depending on the exact model number of your Linksys Product. If there is no version number beside the model number it means that is version 1.

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Forums

EA6500 Parental Control or Access Restrictions question
Yes, you can block a device on the network from accessing the internet from 3 AM to 6 AM.Screen snippet...
Linksys EA6500 Device list not working correct
It is now more then hours with my new 6500. The device list still works without problems. My problem...
EA6500 No Internet connected to Verizon FIOS Actiontec router
Finally got everything working. internet - fios actiontec - ea6500 - laptop and other devices static...

See All Forum Topics

User Guides

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Linksys Smart Wi-Fi Router AC 1750 HD Video Pro (EA6500)

Support Sections

Guide Me

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Frequently asked questions

Forums

Downloads

Firmware

Linksys Smart Wi-Fi Setup Software for PC

Linksys Smart Wi-Fi Setup Software for Mac

Guides and Information

How to find your model or serial number

WIRELESS ROUTERS AND ACCESS POINTS

E-Series

Blue and Black

Silver

Wireless Routers with Voice Ports

Wireless VPN Routers

WIRED ROUTERS

Blue and Black

WIRELESS ADAPTERS

PC Card or Card Bus

PCI Adapter

USB Wireless Adapter

WIRED ADAPTERS

PCI Adapters

SWITCHES

SE Switches

MEDIA HUB

WIRELESS HOME AUDIO

EA6500 Videos

Live Chat

Welcome to Live Chat Support!

Forums

User Guides

Guide Me

Live Chat

Frequently asked questions

Customer Service

Videos

License Agreement

Confirmation

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