Warranty FAQs
Frequently Asked Questions
- The LIMITED WARRANTY
- How do I return my Linksys product?
- My product isn't working and the deadline for the reseller return policy is passed.
- How will Technical Support help me?
- Technical Support determined my Linksys product is defective and has given me a Case #. What do I do now?
- Do I need to send the box, manuals, disks and power adapter when returning a product?
- Who is responsible for shipping?
- What is the turn-around time for to get a replacement product?
- Can you determine if my unit is under warranty from the product serial number or my registration of the product?
- My coupler/dongle broke. Is this covered under the warranty?
- How do I upgrade my product for a better one?
- What is the procedure for a refund?
- If I am located nearby, can I return my product in person?
- Is damage from an act of nature, such as a thunderstorm, covered under the warranty?
- How do I contact the Return Merchandise Authorization (RMA) Department?
- Once my unit is replaced, does my warranty start all over?
- What is your refund policy for support fees?
For Linksys – Click here.
How do I return my Linksys product?
You may be able to return your Linksys product to the place where it was purchased. Every store has a return time period. If you return your product within the time period designated by the retail store, online store, or other reseller (typically 30 days), you may receive store credit or reimbursement, depending on that reseller's policy on returns and exchanges. We are not responsible for in-store returns or exchanges.
My product isn't working and the deadline for the reseller return policy is passed.
If you have trouble with your Linksys product during the warranty period for that product, first visit Customer Service online. There you will find frequently asked questions, free software for download, and a knowledge base to assist you and answer your questions. If you need detailed information on a router, visit Technical Support for step-by-step assistance and troubleshooting.
How will Technical Support help me?
One of our professional technicians will work to resolve your issue and help get your product up and running. The technician will determine whether the difficulty is the result of the product, whether your product contains a defect, and whether your product is under warranty.
Technical Support determined my Linksys product is defective and has given me a Case #. What do I do now?
Do I need to send the box, manuals, disks and power adapter when returning a product?
Please send only the defective unit and the power adapter. If your product includes a coupler or dongle, include these in your shipment. If your product is a kit and only one of the units is defective, put the model number of the particular unit you are shipping on the RMA form. The model number of the entire kit is not in the RMA drop down menu.
Who is responsible for shipping?
Customers are responsible for shipping the defective unit to Linksys, including: brokerage, taxes, customs, and duties incurred. Linksys will ship the replacement unit to you at no cost.
What is the turn-around time for to get a replacement product?
We will ship a replacement product to the address you provide one to three business days after receiving your defective product.
Can you determine if my unit is under warranty from the product serial number or my registration of the product?
Yes in most cases our technical support team can verify your warranty by using the serial number. If the serial number cannot be verified, a Proof of Purchase will be required to determine the warranty.
My coupler/dongle broke. Is this covered under the warranty?
Yes. The coupler/dongle is covered under the warranty period of the card as long as the product is not broken as a result of wear and tear. If the coupler (also called the "Dongle" or "the 5 inch cord") on your Laptop Card has broken, and the product warranty has expired, you may purchase a replacement.
What is the procedure for a refund?
Refunds are provided by the Linksys reseller within the period of time the reseller allows. We do not provide refunds. No exceptions.
If I am located nearby, can I return my product in person?
We are not able to accommodate walk-ins. All returned merchandise must be shipped to us at the proper address. There are no exceptions.
Is damage from an act of nature, such as a thunderstorm, covered under the warranty?
The warranty does not cover acts of nature or natural disasters. We recommend you plug your product into a surge protector before use.
How do I contact the Return Merchandise Authorization (RMA) Department?
Click here to see RMA/Customer Service Department hours and contact information. Please note that we only offer Return Authorizations (RMA) for the country of Brazil. All other LATAM countries your defective product must be returned to the place of purchase. No exceptions.
Once my unit is replaced, does my warranty start all over?
No, your warranty continues from the original date of purchase.