In Home Support Offering

Thank you for your interest in Install’s In Home Support Offering, please review the information below for additional information. If you have further questions, or would like to purchase, please call 1-800-326-7114 to talk to one our expert and knowledgeable agents.

In Home Support provided by Installs inc, LLC, a company with which Cisco has contracted to provide this support.

1. New Home Network Installation

2. Troubleshoot or Adding a New Device to an Established Network

1. New Home Network Installation

This support offering is priced at $149.99.

This offering provides for the installation of a home wireless network to an existing broadband account and the connection of up to two wired or wireless devices. The option to add additional devices is available for an additional charge.

The technician will:

• Install or verify the installation of the modem and router, drivers and protocols on the computer that will connect to the Internet, either wired or wireless.
• Enable print and file sharing on up to two devices, which will allow you to share files between the networked systems, and print from either location.
• Provide a checklist-driven basic review of completed work, including: Hardware review, Sharing files between systems (if applicable), demonstrate how to enable WEP/WPA security key and appropriate documentation procedures.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-2 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.

Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:

• An adult over the age of 18 must be present during the entire time the technician is onsite.
• Customer must provide all equipment and cables needed for the installation.
• All equipment/PC’s must be in working order, free of viruses, with a bootable operating system.
• An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
• Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
• If technician arrives at the home and determines that these responsibilities are not met such that the technician can not complete the work, then the customer will be charged a service call.

2. Troubleshoot or Adding a New Device to an Established Network

This support offering is priced at $129.99

This offering provides troubleshooting of an existing and previously functioning broadband account OR connecting up to two devices (wired or wireless) to an existing, functioning network. This may include obtaining the necessary Internet Service Provider (ISP) settings from you, and/or confirming your system and ISP passwords.

The technician will:

• Do one of the following two options:

• Provide a checklist-driven basic review of completed work.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-1.5 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.

Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:

• An adult over the age of 18 must be present during the entire time the technician is onsite.
• Customer must provide all equipment and cables needed for the installation.
• All equipment/PC’s must be in working order, free of viruses, with a bootable operating system.
• An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
• Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
• If technician arrives at the home and determines that these responsibilities are not met such that the technician can not complete the work, then the customer will be charged a service call.