US Standard RMA Terms and Conditions
US Standard RMA Terms and Conditions
Shipping Defective UnitProcessing the Defective Unit
Processing the Replacement Unit
Customer Service Contact Information
United States Ship Only RMA Terms and Conditions
Processing the Replacement UnitCustomer Service Contact Information
United States Cross Ship Terms and Conditions
Shipping Defective UnitProcessing the Replacement Unit
Processing the Defective Unit
Credit Card Holds and Charges
Customer Service Contact Information
US Standard RMA Terms and Conditions
1. Please ship the defective unit(s) to the address below.
Linksys Return Center
2111 Eastridge Ave. Dock Door 33
Riverside, California 92507
2. Linksys does NOT under warranty offer refunds, substitutions, credits, or upgrades
3. Linksys is NOT responsible for lost or physically damaged packages in transit. Please obtain a tracking number as a safeguard for your shipment. Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.
4. Linksys is not able to accommodate walk-in customers.
1. Linksys bears the cost of shipping the replacement unit to the customer UPS Ground unless the expedited shipping option is chosen at the time the RMA is created.
2. Upon receipt of the defective unit, a replacement unit is usually shipped within two business days.
3. In the event of a backorder, units will ship when available, and the shipping method will remain the same as the option selected at the time the RMA was created.
4. If you wish to change the shipping method, YOU MUST contact the Linksys Customer Service department prior to the replacement unit being shipped. Once the replacement unit has been shipped, the funds paid for expedited shipping cannot be refunded.
5. Once you receive your replacement unit, test the unit, and verify that it is working properly.
6. Damaged or missing part(s) must be reported within five business days of receiving the replacement unit(s).
7. IMPORTANT: If your unit uses a power supply, make sure to use the power supply that comes with the replacement unit, and not the original power supply.
8. If you have any questions regarding your replacement unit, contact the Customer Service Department within five business days.
Processing the Replacement Unit
1. Linksys bears the cost of shipping the replacement unit to the customer UPS Ground unless the expedited shipping option is chosen at the time the RMA is created.
2. Upon receipt of the defective unit, a replacement unit is usually shipped within two business days.
3. In the event of a backorder, units will ship when available, and the shipping method will remain the same as the option selected at the time the RMA was created.
4. If you wish to change the shipping method, YOU MUST contact the Linksys Customer Service department prior to the replacement unit being shipped. Once the replacement unit has been shipped, the funds paid for expedited shipping cannot be refunded.
5. Once you receive your replacement unit, test the unit, and verify that it is working properly.
6. Damaged or missing part(s) must be reported within five business days of receiving the replacement unit(s).
7. IMPORTANT: If your unit uses a power supply, make sure to use the power supply that comes with the replacement unit, and not the original power supply.
9. If you have any questions regarding your replacement unit, contact the Customer Service Department within five business days.
Customer Service Contact Information
Consumer Product, Customer Service Center RMA@Linksys.comSmall Business, Support Center 1 866-606-1866 option 2 if you have your agents extension, option 3 if you do not.
United States Ship Only RMA Terms and Conditions
1. Linksys does NOT offer under warranty refunds, substitutions, credits, or upgrades.
2. Linksys is not able to accommodate walk-in customers.
Processing the Replacement Unit
1. Linksys bears the cost of shipping the replacement unit to the customer UPS Ground unless the expedited shipping option is chosen at the time the RMA is created.
2. Replacement unit(s) is usually shipped within one business day. Orders created after 11:00 A.M. Pacific Time, WILL NOT ship until the following business day.
3. In the event of a backorder, units will ship when available, and the shipping method will remain the same as the option selected at the time the RMA was created.
4. If you wish to change the shipping method, YOU MUST contact the Linksys Customer Service department prior to the replacement unit being shipped. Once the replacement unit has been shipped, the funds paid for expedited shipping cannot be refunded.
5. Once you receive your replacement unit, test the unit, and verify that it is working properly.
6. Damaged or missing part(s) must be reported within five business days of receiving the replacement unit(s).
7. If you have any questions regarding your replacement unit, contact the Customer Service Department within five business days.
Customer Service Contact Information
Consumer Product, Customer Service Center RMA@Linksys.comSmall Business, Support Center 1 866-606-1866 option 2 if you have your agents extension, option 3 if you do not.
United States Cross Ship Terms and Conditions
1. Please ship the defective unit(s) to the address below.
Linksys Return Center
2111 Eastridge Ave. Dock Door 33
Riverside, California 92507
2. Linksys does NOT under warranty offer refunds, substitutions, credits, or upgrades.
3. Linksys is not able to accommodate walk-in customers.
4. Linksys does not accept DEBIT CARDS or any hybrid card (a hybrid card is a debit card that is also used as a credit card) both of which withdraws funds directly from your checking or savings account.
5. Linksys is NOT responsible for lost or physically damaged packages in transit. Please obtain a tracking number as a safeguard for your shipment. Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.
Processing the Replacement Unit
1. Linksys bears the cost of shipping the replacement unit to the customer UPS Ground unless the expedited shipping option is chosen at the time the RMA is created.
2. Replacement units are usually shipped within one business day. Orders created after 11:00 A.M. Pacific Time, WILL NOT ship until the following business day.
3. In the event of a backorder, units will ship when available, and the shipping method will remain the same as the option selected at the time the RMA was created.
4. If you wish to change the shipping method, YOU MUST contact the Linksys Customer Service department prior to the replacement unit being shipped. Once the unit has been shipped, the funds paid for expedited shipping cannot be refunded.
5. Once you receive your replacement unit, test the unit, and verify that it is working properly.
6. Damaged or missing part(s) must be reported within five business days of receiving the replacement unit(s).
7. IMPORTANT: If your unit uses a power supply, make sure to use the power supply that comes with the replacement unit, and not the original power supply.
8. If you have any questions regarding your replacement unit, contact the Customer Service Department within five business days.
1. Package your return unit(s) in one box. Please make sure the contents are secure and that enough packaging material is included to prevent the unit(s) from moving around during shipping.
Linksys Return Center
2111 Eastridge Ave. Dock Door 33
Riverside, California 92507
3. All original Linksys accessories, such as power adapters, couplers/dongles, and antennas MUST BE RETURNED with the product.
4. If you are replacing a product that belongs to a networking kit, only return the defective product listed on the previous web form belonging to the networking kit. Please do not include the working product.
5. Linksys is NOT responsible for lost or physically damaged packages in transit. Please obtain a tracking number as a safeguard for your shipment. Linksys strongly suggests using a reputable shipping company that will provide a tracking number and will insure the package.
6. Linksys is NOT responsible for lost or damaged personal accessories. If you have attached any accessories that did not come with the original product, please remove these items prior to returning your unit(s). In addition, if your product uses any internal fiber modules, please remove these items also, unless they are listed as one of the products on the RMA web form.
7. Linksys is not responsible for data stored on the hard drive of the defective unit. If the defective unit has a hard drive and it cannot easily be removed from the defective unit, backup your data prior to shipping the defective unit to Linksys.
8. The customer bears the cost of sending the defective unit(s) to Linksys.
1. Linksys does not accept DEBIT CARDS or any hybrid card (a hybrid card is a debit card that is also used as a credit card) both of which withdraws funds directly from your checking or savings account.
2. You are responsible for all charges from your bank or any other institution associated with the use of your credit card, debit card, or hybrid card.
3. Temporary holds are placed on your credit card equal to the value of the defective unit plus tax. The holds are placed in 10-day increments starting from the ship date of the replacement product. If the defective unit is not received by Linksys within 10 days, and holds are unable to be extended for any reason, your credit card will be charged for the full amount of the defective unit plus tax.
4. Once the returned unit is delivered to an authorized Linksys warehouse, it usually takes two business days to be processed and received into the system.
5. You will be charged for the replacement unit if the returned unit is not the exact model, serial number, and quantity listed on the RMA web form.
6. The 10-day hold will be released if Linksys receives your defective unit within 10 days from the ship date of your replacement product. If the defective unit is not received by Linksys within 10 days, a second 10-day hold will be placed on your credit card. If, after 20 days, the defective unit has not been received by an authorized Linksys warehouse, your credit card will be charged for the full amount of the defective unit plus tax. After your credit card has been charged, NO CREDIT WILL BE ISSUED for the defective unit. If Linksys receives your defective unit after your credit card has been charged, the defective unit will be returned to you at your expense.
Customer Service Contact Information
Consumer Product, Customer Service Center RMA@Linksys.comSmall Business, Support Center 1 866-606-1866 option 2 if you have your agents extension, option 3 if you do not.