Linksys MX2000 Frequently Asked Questions

TABLE OF CONTENTS

HARDWARE INFORMATION

1. What is the Linksys MX2000 Atlas 6: Dual-Band Mesh WiFi 6 Router?
2. What is its warranty period?
3. What do the light behaviors of the node indicate?
4. Is it compatible with other Linksys Intelligent Mesh products?
5. What type of processor does it have?
6. Does it support Linksys Aware and Linksys Shield?
7. What is the weight of a node?
8. What are the dimensions of the node?

SETUP AND INSTALLATION

1. What are the requirements for setting up the node?
2. How do I set it up using a mobile device?
3. How can I add another node to my existing network?
4. How can I set up my node with a PPPoE connection?
5. What WiFi security options are supported?
6. If I have mixed WiFi with other Linksys routers as child nodes, can I use WPA3™ or any of the Enhanced Open security options?
7. How do I add a wired child node to an existing parent node?
8. Is the Linksys Mesh WiFi system compatible with Starlink?

FIRMWARE UPGRADE

1. How do I upgrade its firmware?
2. Can I manually upgrade the firmware of this router?
3. How do I check its current firmware version?

TROUBLESHOOTING

1. How do I access my Linksys app dashboard?
2. How can I reset the node to factory defaults?
3. How do I recover my admin password?
4. The Wi-Fi Protected Setup™ (WPS) button isn’t working. What should I do?
5. I’m seeing a “Why am I getting a warning when I try to access my router settings in a browser?” message. How do I bypass this error message?
6. My Linksys mesh router isn't working with my ISP's 5G router. What should I do?
7. Does this support IPv6 RD for its internet connection?

HARDWARE INFORMATION

1. What is the Linksys MX2000 Atlas 6: Dual-Band Mesh WiFi 6 Router?

The Linksys MX2000 Atlas 6: Dual-Band Mesh WiFi 6 Router offers simultaneous capacity for video, gaming, and high-speed data. It is easy to add to a modular system of nodes to give you flawless WiFi everywhere and easily replaces a standard router with mesh WiFi.

2. What is its warranty period?

The warranty period is dependent on the country of purchase. For more information on your device’s warranty, click here.

3. What do the light behaviors of the node indicate?

To learn more about the light behavior of the Linksys MX2000, click here.

4. Is it compatible with other Linksys Intelligent Mesh products?

Yes.

5. What type of processor does it have?

It has a 1 GHz dual-core processor.

6. Does it support Linksys Aware and Linksys Shield?

Currently, the Linksys MX2000 does not support Linksys Aware and Linksys Shield. It only supports the standard Parental Controls feature.

7. What is the weight of a node?

The weight of the Linksys MX2000 is 1.16 lb (526.16 g).

8. What are the dimensions of the node?

The dimensions of the Linksys MX2000 are 3.4 in x 3.4 in x 7.3 in.

SETUP AND INSTALLATION

1. What are the requirements for setting up the node?

You will need the following:

Internet connection
The latest version of the Linksys app
iOS or Android mobile device
Linksys cloud account for remote access

2. How do I set it up using a mobile device?

For instructions on how to set up your router using a mobile device, click here.

3. How can I add another node to my existing network?

For instructions on how you can add a node to an existing network, click here.

4. How can I set up my node with a PPPoE connection?

For instructions on how to set up your router using a PPPoE connection, click here.

5. What WiFi security options are supported?

The Linksys MX2000 supports the following WiFi security modes:
 

WPA2™/WPA3 Mixed Personal
WPA3 Personal Only
WPA2 Personal
Enhanced Open Only
Open and Enhanced Open
Open

6. If I have mixed WiFi with other Linksys routers as child nodes, can I use WPA3™ or any of the Enhanced Open security options?

If your other child models or client devices do not support WPA3, they will not be able to connect. It is highly recommended to leave the setting to default.

7. How do I add a wired child node to an existing parent node?

For instructions on how to add a wired child node to your network, click here.

8. Is the Linksys Mesh WiFi system compatible with Starlink?

Yes. For the Linksys router to work with Starlink, you will need a Starlink ethernet adapter which you can find in the Starlink shop. Connect one end of the ethernet cable to the Starlink ethernet adapter and the other end to the Internet port of your Linksys router. Learn how to set up the Linksys router with Starlink.

FIRMWARE UPGRADE

1. How do I upgrade its firmware?

To learn how to upgrade the firmware of your node, click here.

2. Can I manually upgrade the firmware of this router?

For step-by-step instructions, click here.

3. How do I check its current firmware version?

The firmware version can be found in the Linksys app on the Network Administration screen. To access the Linksys app, follow the instructions here. Then, tap on the menu icon and go to Network Administration. Select a node from the list and then locate the Firmware Version.

TROUBLESHOOTING

1. How do I access my Linksys app dashboard?

To learn how to access your router through the Linksys app, click here.

NOTE:  To access your router through LinksysSmartWiFi.com, click here for instructions.

2. How can I reset the node to factory defaults?

To reset your router to its factory defaults, press and hold the reset button until the light on top of the node turns red, fades, and flashes bright red.

IMPORTANT:  Make sure that a bright red flash, followed by three to four quick faded red pulses then another bright red flash occur before you release the button.

3. How do I recover my admin password?

You can recover the admin password through the five-digit recovery code printed on the product label at the bottom. To learn more, click here.

4. The Wi-Fi Protected Setup™ (WPS) button isn’t working. What should I do?

With the latest firmware with IMDA support, WPS is disabled. To use the WPS feature, you will need to enable it through the Linksys app or LinksysSmartWiFi.com. To do this using the Linksys app, go to Wi-Fi Settings > Connect a Device with WPS. To enable WPS using the LinksysSmartWiFi.com page, go to Wi-Fi Settings > Wi-Fi Protected Setup.

5. I’m seeing a “Why am I getting a warning when I try to access my router settings in a browser?” message. How do I bypass this error message?

With the latest firmware, the router requires you to log in using https://. You will get the error message if you use http://. To learn more, click here.

6. My Linksys mesh router isn't working with my ISP's 5G router. What should I do?

For the Linksys mesh router to work with a 5G router, your ISP must provide a 5G router with an ethernet port for connection to the parent node.

7. Does this support IPv6 RD for its internet connection?

Yes. It supports IPv6 RD and 6to4 tunneling.