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Home > Product Overviews > Mesh Systems > SPNMX > Linksys SPNMX42CTF-UK FAQs
Linksys SPNMX42CTF-UK FAQs
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PRODUCT INFORMATION

What is the Linksys SPNMX42CTF-UK?

The Linksys SPNMX42CTF-UK supports the latest Wi-Fi® 6 (802.11ax) standard to deliver next-level streaming and gaming. It offers faster WiFi performance for lag-free online gaming and simultaneous streaming to any device.

 

The Linksys SPNMX42CTF-UK is for Connect Fibre ISP subscribers in the UK only.

What are the parts of the Linksys SPNMX42CTF-UK?

The router has the following parts:


Ports:

 

  • Three gigabit ethernet ports
  • One gigabit internet port
  • Power port (12V, 3A)
  • One USB 3.0 port for external storage support. 
    • The supported formats are as follows:
      • Mac®: FAT32 and HFS+ (journaled, non-journaled) 
      • Windows®: NTFS and FAT32
    • Supports SMB v2.0
    • UPnP®
    • Supports up to 900mA current draw

 

Buttons and switch
 

  • Reset button
  • Wi-Fi Protected Setup™ (WPS) button
  • One power switch (sliding)
What are the features of the Linksys SPNMX42CTF-UK?

The features of the router are as follows:
 

  • IEEE 802.11ax 
  • AX4200 Tri-band
  • Eight Spatial Streams
  • 1.4 GHz quad-core processor
  • Intelligent Mesh™
  • Easy Setup
  • Band Steering
  • WiFi security
  • Seamless Roaming
  • Guest Network
  • Parental Controls
  • Priority feature
  • Wi-Fi Protected Setup™ (WPS)
  • Backwards compatible with 802.11 a/b/g/n/ac
  • Supports Dynamic Host Configuration Protocol (DHCP)
  • Supports Automatic Setup via Auto Configuration Server (ACS)
  • Supports Prioritization for video calls for Zoom and Microsoft® Teams
  • Supports parent and child modes
  • Coverage of up to 2,700 sq ft per node
What is its warranty period?
The node is leased by Connect Fibre. For service warranty concerns and if the device is faulty, you may contact Connect Fibre for a replacement.
What do the light behaviors of the node indicate?
The light indicates the different states and activities of your node.
Can I plug my USB hard drive or a printer into its USB port?
The router has one USB 3.0 port for a USB storage device. However, virtual printing is not supported.

 

What type of processor does it have?
The router has a 1.4 GHz quad-core processor.
What are the router's default settings?
The Linksys SPNMX42CTF-UK has the following default settings:
 
  • The default IP address is https://192.168.1.1.
    • If the upstream device uses the same IP address, the node will automatically use a different LAN IP address to avoid any conflict.
  • The default administrator password of an unconfigured node is admin. Once the node detects an internet connection, the default admin password changes to the default WiFi password located on the node’s product label.
  • The default WiFi name is Connect_Fibre_xxxx where xxxx represents the last four digits of the node’s MAC address.
  • Each node has a unique pre-assigned WiFi password located at the bottom of the node.

  • The default Guest WiFi name is Connect_Fibre_xxxx –guest where xxxx represents the last four digits of the node’s MAC address.

  • The default Guest WiFi IP address range is 192.168.3.x.

    • The Guest WiFi is disabled by default. It can be enabled using the router's web interface page or the Linksys app.

  • The default WAN connection is DHCP out of the box.

Where can I find the model number of the router?
The model number is printed on the node's product label, which is SPNMX42. The model number displayed on the packaging is Linksys SPNMX42CTF-UK.
What are the weight and dimensions of the Linksys SPNMX42CTF-UK?
The weight of the router is 0.95 kg (2.09 lb) and its dimensions are 4.45 in x 4.45 in x 9.57 in. 

SETUP AND INSTALLATION

What are the requirements for setting up the router?

You will need the following:
 

  • The Linksys SPNMX42CTF-UK must be connected directly to the Connect Fibre equipment
  • The latest version of the Linksys app with a Linksys cloud account to manage your network from anywhere
  • A mobile device using the latest version of iOS or Android™
Does the router support ACS configuration?
Yes. The router supports automatic setup via the Connect Fibre’s ACS feature. Once the node is powered ON, plugged into the Connect Fibre’s equipment, and detects an internet connection, it will automatically configure itself as the parent node. The light on your node will change from solid purple to blinking white. Once the node is configured and has an internet connection, the light will turn to solid blue. After setup, you can link your router to your Linksys cloud account to manage your network.

 

Can I set up the router using the Linksys app?
No. The router supports Connect Fibre’s ACS feature for setting up the node. It will automatically self-configure itself when connected directly to your ISP’s equipment. If you attempt to set up the router through the Linksys app while the router is going through ACS, the Linksys app will fail to detect or set up the node. Wait until the node has been set up and you can then link your network to your Linksys cloud account.

 

How do I link my router to a Linksys cloud account?
After you set up your node, you can add your mesh network to your Linksys cloud account using the Linksys app.

Learn more
How do I set up the router?
The router supports ACS setupwhich means that once the router is plugged into Connect Fibre’s equipment, it will self-configure itself.
How do I add another node to my existing mesh system?
You will need the Linksys app to add more child nodes to extend your WiFi.
What WiFi security options are supported?

The router supports the following WiFi security modes:

 

 

  • WPA2™/WPA3™ Mixed Personal
  • WPA3 Personal Only
  • WPA2 Personal
  • Open and Enhanced Open
  • Open
If I have a mixed mesh network with other Linksys Intelligent Mesh models as child nodes, can I use WPA3 or any of the Enhanced Open security options?
No. If your other child nodes or client devices do not support WPA3, they will not be able to connect. It is highly recommended to leave the setting to default.

FIRMWARE UPGRADE

How do I upgrade the router's firmware?
The router will automatically update when the firmware is available.
How do I manually upgrade the router's firmware?
Manual firmware is not supported. Make sure auto-update is turned ON to automatically install firmware updates when they are available.
How do I check a node's current firmware version?
The firmware version can be found in the Linksys app on the Network Administration screen. Log in with your Linksys cloud account, tap on the menu icon, and go to Network Administration.

ADVANCED TROUBLESHOOTING

Why is my router not able to get internet connection?
If the Linksys SPNMX42CTF-UK is not connected directly to the Connect Fibre equipment, the router will not get online due to internet traffic on VLAN 101.
How do I access my Linksys app dashboard?

To learn how to access the dashboard on the Linksys app or the router's web interface, click the links below:

 

Why can’t I log in to the local interface using “admin” as a password?
Once the node has an internet connection, the admin password changes to the default WiFi password located on the product label of the Linksys SPNMX42CTF-UK.
What is the External Storage feature?

The External Storage feature allows you to connect an external storage device to its USB port to share an entire hard drive.

 

It features one USB 3.0 port for a storage drive. If you have more than one node, you can connect a USB hard drive to each node.

What file system formats does this router support?

The Linksys SPNMX42CTF-UK supports the following file formats:

 

 

  • Windows: NTFS and FAT32
  • Mac: FAT32 and HFS+ (journaled, non-journaled)
Does the USB storage feature support File Transfer Protocol (FTP)?
No. The USB storage feature doesn't support FTP.
How do I safely eject my hard drive from the node?

To safely remove the storage device safely, click on Eject on the External Storage page on the router's web interface or the Linksys app.

Can I protect my hard drive from unauthorized access?

Yes. You can do this by enabling Authentication on the node.

 

The username should have a minimum of four and a maximum of 12 alphanumeric characters, while the password should have a minimum of four and a maximum of 50 alphanumeric characters. Both can include valid characters such as an underscore ( _ ) or a dash ( - ). 

Learn more

How do I access the storage device connected to the node?

To access the storage device connected to your node, you need to first identify its IP address. 

How do I reset the node to factory defaults?

To reset your node to its factory defaults, press and hold the reset button until the light on top of the node turns red, fades, and flashes bright red.

 

IMPORTANT: Make sure that a bright red flash, followed by three to four quick faded red pulses then another bright red flash occurs before you release the button.

How do I recover my admin password?

You can recover the admin password through the five-digit recovery code printed on the product label at the bottom of the node.

When should I prioritize the internet connection for my device?

On the Priority page, a message will appear recommending that the Device Prioritization feature be turned OFF if the internet speed is 200 Mbps or greater since the bandwidth is sufficient for your devices. It is ideal to prioritize internet connection for your devices when the internet speed is slower than 200 Mbps.

The Linksys app failed to set up my parent node. What should I do?

The Linksys SPNMX42CTF-UK supports ACS setup, meaning that once the node is plugged into the Connect Fibre equipment, it will automatically detect a connection and configure itself as a parent node. Attempting to set up the node with the app while the router is going through ACS setup will cause the app to not detect your node. Wait until the light is solid blue, meaning that your router has completed setup, and you can then link your router to your Linksys cloud account. 

 

Learn more

Setting up the node through the Linksys app failed. How do I set up the node through the Linksys app?

The router supports ACS setup, meaning that once the node is plugged into the Connect Fibre equipment, and detects an internet connection, it will automatically configure itself as a parent node with an internet connection. 

 

If you tried setting up the node using the Linksys app first while the node was going through ACS, the Linksys app will fail to detect it. You may check the status light of your node; it may already be online.

 

  • Solid blue light: This indicates your node is set up and ready to use. Log out or close the Linksys app and connect your mobile device to the default WiFi of the node located on the product label. Launch the Linksys app, and when prompted to add the node, enter your admin password.

 

  • Solid red light: Reset your node and try setting it up through the ACS method. After it’s set up, you can then link your network to your Linksys cloud account using the Linksys app.
The ACS setup failed. What can I do to set up the node?

The router supports Connect Fibre’s ACS feature for setting up the node, which means that once the node is plugged into Connect Fibre’s equipment and detects an internet connection, it will automatically configure itself as a parent node with an internet connection. Once the light is solid blue, the node is ready to use. 

If the solid purple light (ready for setup mode) does not begin to flash white (ACS in process) after a few minutes from connecting your router to the modem, check the following: 

 

  • Make sure that you have a cable going from the internet port on the Linksys node to the Connect Fibre equipment and make sure they are both powered ON. 
  • If the node is connected to an upstream router, this is not supported. The router should be directly connected to your Connect Fibre equipment. 
  • If the router did not power on with a solid purple light, try resetting the Linksys SPNMX42CTF-UK.  
I need to set up my router again.  How do I do it?

First, make sure that the router is connected directly to your Connect Fibre equipment to allow ACS configuration to set up the router.

Why is the node not detecting an IP address conflict?

Connect Fibre requires traffic tagged through a VLAN ID. If the node is not connected directly to the Connect Fibre equipment, it will not detect any traffic due to this VLAN requirement. If the Linksys SPNMX42CTF-UK is connected to an upstream device using 192.168.1.1, the node will not detect this IP address conflict since it’s not detecting the Connect Fibre’s VLAN ID. Make sure that your node is connected directly to your Connect Fibre equipment.

My Linksys mesh router isn't working with Connect Fibre's 5G router. What should I do?

For the Linksys mesh router to work with a 5G router, Connect Fibre must provide a 5G router with an ethernet port for connection to the parent node.

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