Linksys app FAQs

The Linksys app allows you to monitor and manage your Linksys systems. With the Linksys app, you can access and control your home network anywhere and anytime to check the connection status of your devices, set up WiFi access for guests, or restrict your kids from accessing social networking sites when they should be doing homework. You can also set which devices on your network get priority bandwidth to reduce lag times and buffering.

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PRODUCT INFORMATION

How much does the Linksys app cost?

The Linksys app is free when you purchase any of the following:

Smart WiFi router
Intelligent Mesh WiFi system
Cognitive Mesh WiFi system

Can I use the Linksys app with any Linksys device?

The Linksys app only works with supported routers. If your device isn’t supported, you won’t be able to manage it using the Linksys app. These are the compatible products:

Linksys Smart WiFi router
Linksys Velop Intelligent Mesh™ WiFi systems
Linksys Velop Cognitive Mesh™ WiFi systems

How do I install the Linksys app on my mobile device?

For iOS, you can download and install the app through the App Store®. For Android™, you can download and install the app through the Google Play™ store or the Google Play website.

How do I check the version of my Linksys app?

Log in to the Linksys app, tap the menu icon in the upper left corner, and then select Help. Tap the About Linksys option to see the App version.

What are the requirements for installation?

To use the Linksys app, the requirements are:

A Linksys Smart WiFi router, Linksys Intelligent Mesh system, or Linksys Velop Cognitive Mesh WiFi system.
An iOS or Android mobile device with the latest version of the Linksys app installed.

SPECIAL FEATURES

What is Guest Network or Guest Access?

Guest Access is a feature that allows you to share internet access without exposing the rest of your network. Devices connected to the Guest Network can go online but cannot see or access your computers or connected devices.

What it does: Creates a completely separate internet connection for visitors.

Security benefit: Guests can go online but cannot see your personal computers, shared files, or connected smart home devices.

What is Parental Controls?

The Parental Controls feature allows you to manage your kids’ internet use. You can restrict access to certain websites or block specific devices from accessing the internet.

What it does: Block specific user devices from the internet or restrict access to social media sites during homework hours.

What is Priority?

The Priority feature allows you to prioritize which devices on your network get the most bandwidth for less lag time and buffering.

What it does: Allows you to select up to three devices (wired or wireless) and move them to the front of your network's data line. The chosen devices receive guaranteed bandwidth first, while your remaining home devices share the rest.

When to use it: Assign priority to work laptops during video calls, smart TVs streaming high-definition content, or consoles used for online gaming to eliminate lag and buffering.

What is Night mode?

The Night mode feature, when enabled, turns OFF the light on all your nodes between 8 AM and 8 PM.

What it does: Turns off all bright physical LED status lights on your nodes at your preference. This feature is currently only supported on select Linksys models. If you do not see this option in your app settings, your hardware does not support it.

Why does my mobile device ask for the Linksys app credentials?

If your mobile device is not connected to the WiFi of your router or node, you will be prompted to enter your Linksys app admin password.

It can also happen because:

The session has expired.
The password was changed. If you can’t log in to your router using your admin password, you can regain access after being locked out of using your router admin password to log in to the Linksys app.

Why can’t I see all the features and functionality of my router or node?

The Linksys app and the router's web interface offer slightly different feature sets. If the feature you are looking for is not available in the Linksys app, go to the web interface using a desktop or a laptop computer to access all the features of your router or node. Learn more.

Can I use the Linksys app on multiple mobile devices?

Yes. You can log in to the Linksys app on multiple Android or iOS devices. Changes made from one device are synchronized across others.

TROUBLESHOOTING

Can I still set up the nodes without bringing them closer as instructed in the app during setup?

During setup, place your child nodes in the same room as the parent node or within a few feet of it. Once the setup is complete, move it to its intended location.

How close should the child nodes be during setup or when adding a child node?

They should be no more than 10 ft from the parent node.

My network name on the Network list does not match my SSID in the app. What should I do?

The network name displayed in the Linksys app is based on the WiFi name (SSID) configured during setup. If you changed the WiFi name using the router’s web interface or your mobile device is displaying a cached network name, the names may not match.

Try these solutions:

A. Forget and reconnect to your WiFi (Recommended)

On your mobile device:

1. Open your device’s WiFi settings.
2. Select your Linksys SSID or WiFi name.
3. Tap “Forget this network” or “Forget”.
4. Reconnect to the WiFi using your current WiFi password
5. Log in to the Linksys app and check if the WiFi name is now correct.

B. Rename the WiFi name in the Linksys app

1. Log in to the Linksys app.
2. Tap on the menu icon and go to Wi-Fi Settings.
3. Tap on the Wi-Fi Name field.
4. If your SSID is “HomeWiFi”, make any small change to activate the Save button. For example, delete and re-enter the last character, and then tap Save.
5. Check your network list again. The SSID should now be updated to match the current SSID of your network.

How do I change my WiFi password?

You can change the WiFi password by managing your WiFi credentials under the Wi-Fi Settings section of the Linksys app. Learn more.

If I enable the Safe Browsing feature, can I also use the DNS setting in Local Network Settings?

No. If you choose to manually enter other DNS servers, Safe Browsing will be disabled.

Learn how to enable Safe Browsing using the Linksys app.