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Home > Advanced Configurations > Mesh Systems > Troubleshooting home WiFi issues
Troubleshooting home WiFi issues
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A few factors could lead to connectivity issues with your home WiFi network. Stay calm, it’s all manageable. Linksys is here to help you quickly identify common issues and provide quick fixes.

 

The following are some common scenarios, along with steps to determine the causes and provide fixes for each. Follow our steps closely to restore your network to proper functionality.

 

Before you read on, try these two easy steps:

 

1

Power cycle your router or nodes

 

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  • Power cycling your routers and nodes may address connectivity issues.
  •  
  • Unplug the power cable, wait for about 30 seconds, and then plug it back in. The router’s light will flash while it boots up. Allow a minute or so for the router to reboot and reconnect fully. The light will go solid once ready.

2

Restart your modem

 

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  • Restarting your modem can also help with internet connection issues.
  •  
  • Disconnect the power cable for about 2 minutes before reconnecting it. Depending on your modem's model, it may take a few minutes to come back online.

 


 

 

Do you need help finding your home network for WiFi access? Are you unable to locate your network?

 

1. Verify that your router is properly turned on

 

Check the power connection on the back of the device. A solid white or blue indicator signifies that the device is connected and ready to use. Someone may have accidentally unplugged the power from the router or nodes.

 

If you still cannot see the WiFi network, proceed to the next step.

 

2. Power cycle your router

 

Sometimes, a quick power cycle of your router can resolve connectivity issues. Unplug the power cable, wait 30 seconds, and then plug it back in. The router's light will flash while it boots up. Allow a minute or so for the router to fully reboot and reconnect. The light will go solid once it is ready. 

 

3. Verify if it is a device-specific issue

 

Check if other WiFi devices in your home can connect to the WiFi. If so, forget the network on the device you are having trouble with. Look for your WiFi network on the device again and rejoin by entering the password. Once connected, run a speed test to ensure it is back to normal.

 

4. Maintain proper proximity to the router

 

If you can't see the WiFi network on the device, make sure you are in the line of sight of your node.

 

5. Check for the latest firmware

 

Firmware updates fix bug issues on a router. Check the firmware and consider performing an update.

 

6. Reset the router

 

Consider performing a reset and check if the default SSID will be detected afterward.

 


 

 

Tips to fix a slow home network.

 

Experiencing sluggish performance across your entire WiFi network can be incredibly frustrating. Here’s a step-by-step troubleshooting guide to help you get things back up to speed. And remember, if you’re still stumped, don’t hesitate to reach out to us for assistance!

 

1. Check your device

 

First, determine if the slowdown is isolated to a single device. If so, a quick fix might be as simple as toggling the WiFi off and on again or rebooting the device.

 

Read on for more tips if you tried the previous step and your WiFi is still slow on your devices.

 

2. Run a speed test

 

Test your computer or smartphone's connectivity speeds using a reliable service like Speedtest.net or fast.com. Test from various locations in your home, including next to your main router. Compare the results to what you typically expect from your internet service provider (ISP). If the speeds are consistently low (single digits) and fall below what you’re paying for, reach out to your ISP to confirm your service package or report any problems on their end.

 

Continue working through our troubleshooting steps if your internet speeds are slow, i.e., operating in single digits or if you have intermittent internet connections.

 

3. Power cycle your router or nodes

 

Sometimes, a quick power cycle of your router can resolve connectivity issues. Unplug the power cable, wait 30 seconds, and then plug it back in. The router's light will flash while it boots up. Allow a minute or so for the router to fully reboot and reconnect. The light will go solid once it is ready.

 

4. Restart your modem

 

Like the router, restarting your modem can also help. Disconnect the power cable for about 2 minutes before reconnecting it. Depending on your modem's model, it may take a few minutes to come back online.

 

5. Call your ISP

 

If none of the above steps resolve the problem, it’s time to get in touch with your ISP. They might be having an outage or a widespread issue.

 

We’re always happy to help! If you’ve followed the steps above and your WiFi is still slow, feel free to call us.

 


 

There are two key culprits that cause weak or spotty WiFi signals.

 

1

WiFi interference

 

 

  • Common sources of interference include WiFi, microwave ovens, cordless phones, Bluetooth® devices, and baby monitors.

2

Weak signal or obstruction

 

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  • Obstructions such as mirrors, glass, furniture, Christmas trees, fish tanks, metal objects, thick walls and ceilings; building materials like concrete; and distance from routers or nodes can all contribute to a weak signal.

 



Here is a breakdown of troubleshooting tips, starting from the simplest fixes you can try yourself to more complex solutions:

 

1. Start by checking your device to see whether the problem is limited to one device

 

If so, a quick fix might be as simple as toggling the WiFi off and on again or rebooting the device.

 

If you tried the previous step and your WiFi is still slow, read on for more tips!

 

2. Run a speed test

 

Run a speed test from your computer or smartphone using a reliable service like Speedtest.net or fast.com. Test from various locations in your home, including next to your main router. Compare the results to what you typically expect from your ISP. If the speeds are consistently low (single digits) and fall below what you're paying for, reach out to your ISP to confirm your service package or report any problems on their end.

 

3. Power cycle your router

 

Sometimes, a quick power cycle of your router can resolve connectivity issues. Unplug the power cable, wait 30 seconds, and then plug it back in. The router's light will flash while it boots up. Allow a minute or so for the router to fully reboot and reconnect. The light will go solid once it is ready. 

 

4. Relocate your nodes

 

Ensure that the node causing the issue is not too far from your router or other nodes and that there aren't many thick walls obstructing the signal. It is best to position your nodes in open spaces, minimizing any interference between them.

 

We’re always happy to help! If you’ve followed the steps above and your WiFi is still slow, feel free to call us.

 

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